Frequently asked Questions
How do I order goods?
The procedure is simple, the system will guide you.
1. Select the merchandise you chose and click " Add to Cart "
The second After inserting the goods into the basket you will see your goods in the shopping basket. Here you can decide if you want to continue your purchase, in this case, click the " Continue shopping " button and repeat the procedure as above. If you have selected only one product, you can also change the number of pieces of your chosen item in the basket. Then click the " Order " button:
The third You are entering the " Order Summary " form where you can see your selected products. Next, you'll need to carefully fill out all required fields (marked with an asterisk) associated with your contact email, your address, if you wish to ship the goods to a different address than yours, you can change it after by clicking the " Different delivery address " checkbox. You also have a selection box where you need to select the method of delivery, the method of payment for goods, or in the box for notes you can write your special requests, wishes, etc. .... then select the checkbox " I accept the terms / strong> "as a sign that you have read and agree to the terms and conditions. After completing this form carefully, click the " Payment Order " button.
The fourth After it is pressed, the order is sent to the system. You'll receive an Order Summary within a few minutes at your email.
How do you deliver the goods?
We are sending the goods you have ordered by courier . The goods will usually be delivered to you the next working day after dispatch. You will also receive a courier service via SMS as well as by e-mail about the receipt and delivery date.
Carefully check that the packaging is in good order for any signs of damage or torn in any way. If you find that the packaging is not in perfect order, notify the courier immediately and do not pay cash on delivery or sign the acceptance letter until you unpack it in the presence of the courier and check the goods for completeness and damage. If the goods are in order, you can take over the goods. Otherwise, the courier is REQUIRED to write a record of the damage with you and after its approval you will confirm it as a sign of consent. If you do not do this, nobody will recognize the claim again if you find that the goods are damaged.
Another option is personal collection .
What is the price of shipping (postage)?
The price of transport depends on the price of the ordered goods. If you order goods with a total value of up to € 70 incl. VAT, you will be charged for courier services € 4.95 incl. VAT.
If the total value of the goods you order reaches 70 € or more, we will deliver FREE to you. Obviously, if you pick up the goods in person and we will not ship them, you do not pay for delivery.
How can I pay for the goods?
You may pay for the goods:
Cash on delivery - that is, you pay to the courier when the goods are delivered. This method of payment is free of charge, so you only pay for goods or delivery (postage)
Prepay by bank transfer - We will send you an advance invoice to the email address provided by you after you have ordered your goods so you can make a payment. This invoice is not automatically sent by our system; We do this inspection and subsequent billing to protect our customers to prevent premature payment of goods that might be incomplete, incorrect, or damaged. In this case, we have to reorder the goods, which leads to an extension of the delivery time. You only pay for the goods you ordered and we are sure you will receive the goods.
Cash - This form of payment is available when picking a hand-picked item
When will you deliver me the goods?
We do not keep the goods in stock but they are sewed on the order . Therefore, please note that the manufacturing process takes several weeks. We recognize that this is a longer period of time, but you can choose from a variety of color combinations, adjustments and sizes.
How should I proceed when making a claim?
If the goods are damaged during the warranty period (unless stated otherwise) due to manufacturing defect, please contact us by e-mail, telephone or in person. Please send this product to us, attach a copy of the tax document and the claim letter that you received with the product upon receipt.
We will take over the goods and assess whether the nature of the damage is covered by the warranty, whether the goods are repairable or need to be replaced with new ones. He then takes the necessary measures (repair, replacement), writes the method of repair in the warranty card and sends the goods to you immediately.